:root {
    --public-bg: #eef3f9;
    --public-card: #ffffff;
    --public-ink: #0d1b33;
    --public-muted: #5c6b80;
    --public-line: #d9e4ef;
    --public-soft: #f7f9fc;
    --public-shadow: 0 22px 65px rgba(15, 35, 65, .12);
}

body:not(.premium-index-page):not(.print-body),
body.success-page {
    min-height: 100vh;
    margin: 0;
    color: var(--public-ink);
    background:
        radial-gradient(circle at top left, rgba(57, 106, 180, .16), transparent 32rem),
        linear-gradient(180deg, #f8fbff 0%, var(--public-bg) 100%);
    font-family: Arial, Helvetica, sans-serif;
}

.container,
.success-card {
    width: min(880px, calc(100% - 32px));
    margin: 44px auto;
    padding: clamp(24px, 5vw, 42px);
    border: 1px solid rgba(217, 228, 239, .95);
    border-radius: 24px;
    background: rgba(255, 255, 255, .96);
    box-shadow: var(--public-shadow);
}

.complaint-form-container {
    max-width: 880px;
}

.complaint-language-switcher,
.track-language-switcher,
.success-language-switcher {
    display: flex;
    justify-content: flex-end;
    gap: 8px;
    margin-bottom: 18px;
}

.complaint-language-switcher a,
.track-language-switcher a,
.success-language-switcher a {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 42px;
    min-height: 36px;
    padding: 7px 12px;
    border: 1px solid var(--public-line);
    border-radius: 999px;
    color: var(--public-ink);
    background: #fff;
    text-decoration: none;
    font-size: 12px;
    font-weight: 900;
}

.complaint-language-switcher a.active,
.complaint-language-switcher a:hover,
.track-language-switcher a.active,
.track-language-switcher a:hover,
.success-language-switcher a.active,
.success-language-switcher a:hover {
    border-color: var(--cpms-primary, #123a67);
    color: #fff;
    background: var(--cpms-primary, #123a67);
}

.logo {
    text-align: center;
}

.logo a {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 88px;
    min-height: 88px;
    border-radius: 22px;
    background: linear-gradient(145deg, #fff, #f2f6fb);
    box-shadow: inset 0 0 0 1px var(--public-line);
}

.logo a.is-logo-missing::after {
    content: "CP";
    display: grid;
    place-items: center;
    width: 72px;
    height: 72px;
    border-radius: 18px;
    color: #fff;
    background: linear-gradient(135deg, var(--cpms-primary, #123a67), var(--cpms-secondary, #d6aa4d));
    font-size: 22px;
    font-weight: 900;
}

.logo img,
.success-logo {
    display: block;
    width: auto;
    max-width: 190px;
    max-height: 96px;
    object-fit: contain;
}

.complaint-form-heading,
.container > h1 {
    margin: 20px auto 28px;
    text-align: center;
}

.complaint-form-heading h1,
.container > h1,
.success-card h1 {
    margin: 0;
    color: var(--public-ink);
    font-size: clamp(28px, 5vw, 42px);
    line-height: 1.05;
    letter-spacing: 0;
}

.complaint-form-heading h1 span,
.complaint-form-heading h1 small,
.container > h1 small {
    display: block;
    margin-top: 8px;
}

.complaint-form-heading h1 span {
    color: var(--cpms-secondary, #b8892b);
    font-size: .72em;
}

.complaint-form-heading h1 small,
.container > h1 small {
    color: var(--public-muted);
    font-size: 13px;
    font-weight: 900;
    letter-spacing: 2px;
}

.complaint-form-heading p,
.secure-track-note,
.success-intro,
.privacy-notice,
.success-note {
    color: var(--public-muted);
    font-size: 15px;
    line-height: 1.7;
}

.complaint-form .section {
    margin: 30px 0 18px;
    padding: 14px 16px;
    border: 0;
    border-radius: 12px;
    color: #fff;
    background: linear-gradient(135deg, var(--cpms-primary, #123a67), var(--cpms-secondary, #d6aa4d));
    font-size: 16px;
    font-weight: 900;
}

.complaint-form .section span {
    display: block;
    margin-top: 4px;
    color: rgba(255, 255, 255, .78);
    font-size: 11px;
}

.form-group {
    margin-bottom: 18px;
}

.complaint-form label,
.secure-track-form label {
    display: block;
    margin-bottom: 8px;
    color: var(--public-ink);
    font-weight: 900;
}

.complaint-form input,
.complaint-form select,
.complaint-form textarea,
.secure-track-form input {
    width: 100%;
    min-height: 50px;
    padding: 13px 14px;
    border: 1px solid #cbd8e6;
    border-radius: 12px;
    color: var(--public-ink);
    background: #fff;
    font: inherit;
    box-sizing: border-box;
}

.complaint-form textarea {
    min-height: 145px;
    resize: vertical;
}

.complaint-form input:focus,
.complaint-form select:focus,
.complaint-form textarea:focus,
.secure-track-form input:focus {
    outline: none;
    border-color: var(--cpms-primary, #123a67);
    box-shadow: 0 0 0 4px rgba(18, 58, 103, .13);
}

.form-help {
    display: block;
    margin-top: 8px;
    color: var(--public-muted);
    line-height: 1.5;
}

.complaint-declaration,
.secure-track-note,
.privacy-notice,
.success-note {
    margin: 22px 0;
    padding: 16px 18px;
    border: 1px solid var(--public-line);
    border-radius: 14px;
    background: var(--public-soft);
}

.declaration-label {
    display: flex !important;
    align-items: flex-start;
    gap: 10px;
}

.declaration-label input {
    width: auto;
    min-height: auto;
    margin-top: 3px;
}

.complaint-submit-button,
.secure-track-form button,
.success-action {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    width: 100%;
    min-height: 54px;
    padding: 14px 18px;
    border: 0;
    border-radius: 14px;
    color: #fff !important;
    background: linear-gradient(135deg, var(--cpms-primary, #123a67), #1c66bd);
    text-decoration: none;
    font-size: 15px;
    font-weight: 900;
    cursor: pointer;
    box-shadow: 0 14px 28px rgba(18, 58, 103, .22);
}

.complaint-submit-button span,
.secure-track-form button span {
    display: inline;
    color: rgba(255, 255, 255, .78);
    font-size: 12px;
}

.secure-track-form {
    display: grid;
    gap: 16px;
    margin-top: 18px;
}

.secure-track-form button {
    margin-top: 4px;
}

.error-message {
    margin: 18px 0;
    padding: 14px 16px;
    border: 1px solid #fecaca;
    border-radius: 12px;
    color: #991b1b;
    background: #fff1f2;
    font-weight: 800;
}

.masked-result-heading,
.multi-evidence-section h2,
.qr-section h2 {
    color: var(--public-ink);
}

.complaint-result,
.success-details {
    margin-top: 18px;
    border: 1px solid var(--public-line);
    border-radius: 16px;
    overflow: hidden;
    background: #fff;
}

.result-row,
.success-detail-row {
    display: grid;
    grid-template-columns: 210px 1fr;
    gap: 16px;
    padding: 15px 18px;
    border-bottom: 1px solid var(--public-line);
}

.result-row:last-child,
.success-detail-row:last-child {
    border-bottom: 0;
}

.result-row strong,
.success-detail-row strong {
    color: var(--public-muted);
}

.status-badge {
    display: inline-flex;
    align-items: center;
    min-height: 28px;
    padding: 5px 10px;
    border-radius: 999px;
    color: #92400e;
    background: #fef3c7;
    font-size: 12px;
    font-weight: 900;
}

.status-progress {
    color: #1d4ed8;
    background: #dbeafe;
}

.status-resolved,
.status-closed {
    color: #047857;
    background: #d1fae5;
}

.multi-image-preview,
.multi-evidence-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(145px, 1fr));
    gap: 12px;
    margin-top: 14px;
}

.multi-image-count {
    grid-column: 1 / -1;
    margin: 0;
    color: var(--public-muted);
    font-weight: 800;
}

.multi-image-preview-card,
.multi-evidence-card {
    overflow: hidden;
    border: 1px solid var(--public-line);
    border-radius: 14px;
    background: #fff;
    text-decoration: none;
}

.multi-image-preview-card img,
.multi-evidence-card img {
    display: block;
    width: 100%;
    height: 135px;
    object-fit: cover;
    background: #edf2f7;
}

.multi-image-preview-card small,
.multi-evidence-card span {
    display: block;
    padding: 10px;
    color: var(--public-muted);
    font-size: 12px;
    font-weight: 800;
}

.success-page {
    display: block;
    padding: 1px 0;
}

.success-card {
    max-width: 820px;
    text-align: center;
}

.success-check {
    background: linear-gradient(135deg, #10b981, #059669);
    box-shadow: 0 14px 30px rgba(5, 150, 105, .25);
}

.success-reference-box,
.qr-section {
    border: 1px solid var(--public-line);
    border-radius: 18px;
    background: var(--public-soft);
}

.success-reference-number {
    color: var(--cpms-primary, #123a67);
}

.success-actions {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
    gap: 12px;
}

.action-whatsapp {
    background: linear-gradient(135deg, #16a34a, #22c55e);
}

.action-new {
    background: linear-gradient(135deg, var(--cpms-secondary, #d6aa4d), #b8892b);
}

.action-home {
    background: linear-gradient(135deg, #334155, #0f172a);
}

.back-link {
    margin-top: 24px;
    text-align: center;
}

.back-link a {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 10px 14px;
    border-radius: 999px;
    color: var(--cpms-primary, #123a67);
    background: #eef5ff;
    text-decoration: none;
    font-weight: 900;
}

.cpms-form-footer,
.cpms-track-footer,
.cpms-success-footer {
    margin-top: 28px;
    padding-top: 16px;
    border-top: 1px solid var(--public-line);
    color: var(--public-muted);
    text-align: center;
    font-size: 12px;
}

@media (max-width: 640px) {
    .container,
    .success-card {
        width: min(100% - 18px, 880px);
        margin: 10px auto 24px;
        padding: 22px 16px;
        border-radius: 18px;
    }

    .result-row,
    .success-detail-row {
        grid-template-columns: 1fr;
        gap: 6px;
    }

    .complaint-form-heading h1,
    .container > h1,
    .success-card h1 {
        font-size: 30px;
    }
}